Financial Assistance
SSM Health is committed to providing financial assistance to people who are without insurance, underinsured, ineligible for a government program, or otherwise unable to pay for medically necessary care. SSM Health will provide care of emergency medical conditions to individuals regardless of their ability to pay.
Our hospital based Financial Counselors or our Customer Service Team is happy to assist you in finding the option that is right for you. Our Customer Service Team can be reached Monday through Friday from 8 am - 5 pm CST. Please call:
- SSM Health Hospital bill - 888-918-3512
- SSM Health Medical Group bill - 888-918-3540
Hospital Financial Assistance
We are committed to providing financial assistance to people who are unable to pay for medically necessary care.
Medical Group Financial Assistance
Learn about the resources provided by our medical groups to support those in need.
Hospital & Medical Group Billing
When you receive medical care, you also receive a lot of paperwork about your care. Hospital and physician billing can be confusing. Find customer service contact information and frequently asked questions below about both SSM Health hospital bills and SSM Health Medical Group bills.
For all SSM Health hospitals:
- Call customer service at 888-918-3512
- Email us at billingquestions@ssmhealth.com
For all SSM Health Medical Group locations:
- Call customer service at 888-918-3540
- Email us at billingquestionsPB@ssmhealth.com
How can I make a payment?
SSM Health offers three options for paying your bill. You can pay your bill online, by mail or by phone. Pay by phone by calling Customer Service at 888-918-3512 (for hospital bills) or 888-918-3540 (for Medical Group bills) Monday – Friday, 8 am to 5 pm. You can also mail your payment.
Patients using MyChart can conveniently and securely pay their SSM Health Medical Group bills online. This service is free, and payments will post immediately.
What forms of payment do you accept online?
We accept cash, check and major credit cards: MasterCard, Visa, American Express, Discover. We also accept E-checks.
Can I pay my bill over the telephone?
Yes, we accept major credit card payments and checks over the phone or by mail. To pay over the phone, call customer service at toll free 888-918-3512 (for hospital bills) or 888-918-3540 (for Medical Group bills) from 8 am to 5 pm (CST) Monday - Friday. Major credit cards are accepted. E-check is also available.
Can I make payment arrangements?
Yes, please contact our customer service department to discuss reasonable payments arrangements and our zero interest patient loan option.
Will SSM Health file my hospital claim?
Yes, as a courtesy, we will submit a claim to your insurance company. It is important that you provide accurate and complete insurance information at the time of registration to ensure that the claim process goes smoothly.
Will SSM Health submit secondary insurance claims?
Yes, we submit secondary claims on your behalf. Secondary claims are submitted after your primary claim has completed processing.I believe that I overpaid my account. How do I get a refund?
Please contact our customer service department. We will review your account(s). If you are due a refund, we will process it promptly.
Who do I contact for financial assistance if I cannot pay my bill?
Our Customer Service department is open from 8 am to 5 pm, Monday – Friday. For SSM Health Hospital bills, please call 888-918-3512 and for SSM Health Medical Group bills, please call 888-918-3540 for information about financial assistance. We are also pleased to offer other payments arrangements.
Who do I contact for financial assistance if I cannot pay my bill?
Please call our customer service department at 888-918-3512 (for hospital bills) and 888-918-3540 (for Medical Group bills) between 8 am and 5 pm, Monday - Friday for information about financial assistance.