Bill Pay & Financial Assistance
We offer a variety of easy and convenient ways to pay your SSM Health bill, including through MyChart, online or over the phone. Make sure to have your statement and method of payment readily available before making your selection. If you would like to make a payment arrangement or have questions about your bill, please call Customer Service at 888-918-3512 for hospital bills or 888-918-3540 for Medical Group bills, Monday - Friday, 8 am - 5 pm.
Bill Pay Options
Pay your SSM Health or SLUCare Physician Group bill fast and conveniently online or by phone.
Additional Resources
How can I make a payment?
SSM Health offers three options for paying your bill. You can pay your bill online, by mail or by phone. Pay by phone by calling Customer Service at 888-918-3512 (for hospital bills) or 888-918-3540 (for Medical Group bills) Monday – Friday, 8 am to 5 pm. You can also mail your payment.
Patients using MyChart can conveniently and securely pay their SSM Health Medical Group bills online. This service is free, and payments will post immediately.
What forms of payment do you accept online?
We accept cash, check and major credit cards: MasterCard, Visa, American Express, Discover. We also accept E-checks.
Can I pay my bill over the telephone?
Yes, we accept major credit card payments and checks over the phone or by mail. To pay over the phone, call customer service at toll free 888-918-3512 (for hospital bills) or 888-918-3540 (for Medical Group bills) from 8 am to 5 pm (CST) Monday - Friday. Major credit cards are accepted. E-check is also available.
Can I make payment arrangements?
Yes, please contact our customer service department to discuss reasonable payments arrangements and our zero interest patient loan option.
Will SSM Health file my hospital claim?
Yes, as a courtesy, we will submit a claim to your insurance company. It is important that you provide accurate and complete insurance information at the time of registration to ensure that the claim process goes smoothly.
Will SSM Health submit secondary insurance claims?
Yes, we submit secondary claims on your behalf. Secondary claims are submitted after your primary claim has completed processing.I believe that I overpaid my account. How do I get a refund?
Please contact our customer service department. We will review your account(s). If you are due a refund, we will process it promptly.
Who do I contact for financial assistance if I cannot pay my bill?
Our Customer Service department is open from 8 am to 5 pm, Monday – Friday. For SSM Health Hospital bills, please call 888-918-3512 and for SSM Health Medical Group bills, please call 888-918-3540 for information about financial assistance. We are also pleased to offer other payments arrangements.
Who do I contact for financial assistance if I cannot pay my bill?
Please call our customer service department at 888-918-3512 (for hospital bills) and 888-918-3540 (for Medical Group bills) between 8 am and 5 pm, Monday - Friday for information about financial assistance.
Coordination of benefits is the process by which insurance companies decide who is responsible for covering the cost of your care in this situation. SSM Health has gathered helpful information on coordination of benefits to help patients navigate this potentially confusing area of health insurance coverage.
All communications concerning disputed debts, including any form of payment tendered as full satisfaction of the debt, must be sent to the following address:
Disputed Billing
P.O. Box 411997
St. Louis, MO 63141
Payments tendered as full satisfaction of a debt that are not sent to this location, will not satisfy the total outstanding debt. If you have any questions, please contact customer service at 888-918-3512.
If you are not prepared to pay your bill at this time, learn about additional payment options available to you.
Contact us to request a price estimate, so you can make more informed decisions about your care.
Review a sample billing statement to help you better understand the information it contains.
Additional Resources
How can I make a payment?
SSM Health offers three options for paying your bill. You can pay your bill online, by mail or by phone. Pay by phone by calling Customer Service at 888-918-3512 (for hospital bills) or 888-918-3540 (for Medical Group bills) Monday – Friday, 8 am to 5 pm. You can also mail your payment.
Patients using MyChart can conveniently and securely pay their SSM Health Medical Group bills online. This service is free, and payments will post immediately.
What forms of payment do you accept online?
We accept cash, check and major credit cards: MasterCard, Visa, American Express, Discover. We also accept E-checks.
Can I pay my bill over the telephone?
Yes, we accept major credit card payments and checks over the phone or by mail. To pay over the phone, call customer service at toll free 888-918-3512 (for hospital bills) or 888-918-3540 (for Medical Group bills) from 8 am to 5 pm (CST) Monday - Friday. Major credit cards are accepted. E-check is also available.
Can I make payment arrangements?
Yes, please contact our customer service department to discuss reasonable payments arrangements and our zero interest patient loan option.
Will SSM Health file my hospital claim?
Yes, as a courtesy, we will submit a claim to your insurance company. It is important that you provide accurate and complete insurance information at the time of registration to ensure that the claim process goes smoothly.
Will SSM Health submit secondary insurance claims?
Yes, we submit secondary claims on your behalf. Secondary claims are submitted after your primary claim has completed processing.I believe that I overpaid my account. How do I get a refund?
Please contact our customer service department. We will review your account(s). If you are due a refund, we will process it promptly.
Who do I contact for financial assistance if I cannot pay my bill?
Our Customer Service department is open from 8 am to 5 pm, Monday – Friday. For SSM Health Hospital bills, please call 888-918-3512 and for SSM Health Medical Group bills, please call 888-918-3540 for information about financial assistance. We are also pleased to offer other payments arrangements.
Who do I contact for financial assistance if I cannot pay my bill?
Please call our customer service department at 888-918-3512 (for hospital bills) and 888-918-3540 (for Medical Group bills) between 8 am and 5 pm, Monday - Friday for information about financial assistance.
Coordination of benefits is the process by which insurance companies decide who is responsible for covering the cost of your care in this situation. SSM Health has gathered helpful information on coordination of benefits to help patients navigate this potentially confusing area of health insurance coverage.
All communications concerning disputed debts, including any form of payment tendered as full satisfaction of the debt, must be sent to the following address:
Disputed Billing
P.O. Box 41997
St. Louis, MO 63141
Payments tendered as full satisfaction of a debt that are not sent to this location, will not satisfy the total outstanding debt. If you have any questions, please contact customer service at 888-918-3512.
If you are not prepared to pay your bill at this time, learn about additional payment options available to you.
Contact us to request a price estimate, so you can make more informed decisions about your care.
Review a sample billing statement to help you better understand the information it contains.